Privacy Policy
Last updated: 3 November 2026
1. Introduction
At ClewsCreative, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about our services or work with us as a client.
We are committed to handling your information responsibly and transparently, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
ClewsCreative is an independent creative marketing agency based in Cornwall, United Kingdom, providing creative, branding, graphic design, marketing and digital services to businesses and organisations.
For the purposes of data protection legislation, the data controller is:
Business name: ClewsCreative
Business owner and data controller: Jacob Clews, trading as ClewsCreative
Location: Cornwall, United Kingdom
Email: enquiries@clewscreative.co.uk
Website: https://clewscreative.co.uk
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.
3. Information We Collect
We may collect and process different types of personal information depending on how you interact with ClewsCreative.
Personal and contact information
This may include:
Full name.
Business or organisation name.
Email address.
Telephone number.
Business address.
Other contact information you choose to provide.
Enquiry and communication information
When you contact us through our website, email, telephone or social media, we may collect:
Information submitted through our website contact forms.
Details of enquiries about our services.
Project requirements and initial briefs.
Communications exchanged with you.
Information relating to potential projects or business opportunities.
Client and project information
When you become a client, we may collect:
Details of services requested or purchased.
Project briefs, objectives and requirements.
Branding, marketing and business materials supplied to us.
Feedback and project correspondence.
Project documentation and deliverables.
Information required to prepare quotations and invoices.
Payment and financial information
Where you purchase services from ClewsCreative, we may collect:
Billing names and addresses.
Invoice details.
Payment amounts and dates.
Bank transfer references.
Records of outstanding and completed payments.
ClewsCreative primarily accepts payment through bank transfer and invoices. We do not intend to collect or store your full bank account login details, payment card details or banking passwords.
Website and technical information
When you visit our website, certain technical information may be collected through Squarespace, Google Analytics and associated website technologies.
This may include:
IP address.
Browser type and version.
Device and operating system information.
Website pages visited.
Time spent on particular pages.
Referring websites and traffic sources.
Website interactions and usage information.
Cookie identifiers and similar technical information.
This information helps us understand how visitors use our website and identify opportunities to improve its performance.
4. How We Collect Your Information
We collect personal information through several channels, including:
Website contact forms.
Direct emails sent to enquiries@clewscreative.co.uk.
Telephone conversations.
Social media messages and business enquiries.
Meetings and consultations.
Client onboarding and project documentation.
Quotations, contracts and invoices.
Website cookies and analytics technologies.
We may also receive relevant contact information through referrals or business introductions where another person or organisation provides your details to us.
Where we obtain personal information from another source, we will provide the required privacy information in accordance with applicable data protection legislation.
5. How We Use Your Information
We only use personal information where we have an appropriate lawful basis and a legitimate reason to do so.
Your information may be used for the following purposes:
Responding to enquiries
Responding to questions and service enquiries.
Providing information about our services.
Preparing quotations and proposals.
Arranging consultations and meetings.
Following up on potential business opportunities.
Providing our services
Managing client relationships.
Delivering agreed marketing and creative services.
Communicating about projects and deadlines.
Managing project files and documentation.
Providing ongoing client support.
Maintaining records of agreed work and deliverables.
Business administration
Preparing quotations and invoices.
Managing payments and outstanding balances.
Maintaining financial and business records.
Meeting legal and regulatory obligations.
Managing our internal business operations.
Website improvement and analytics
Understanding how visitors use our website.
Monitoring website traffic and performance.
Identifying popular pages and visitor behaviour.
Understanding traffic sources.
Improving website functionality and user experience.
Marketing and communications
We may use contact information to communicate with existing clients and business contacts about our services where permitted by applicable law.
If ClewsCreative introduces email newsletters, promotional updates or other direct marketing communications in the future, we will ensure that appropriate consent or another permitted legal basis is established before sending them.
You will be able to opt out of marketing communications at any time.
6. Our Lawful Basis for Processing
Under UK data protection legislation, we must have a lawful basis for processing personal information.
Depending on the circumstances, ClewsCreative may rely on the following lawful bases:
Contractual necessity
Where processing is necessary to take steps at your request before entering into a contract or to fulfil an agreement with you.
For example, preparing a quotation, delivering an agreed service or managing a client project.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
This may include responding to general business enquiries, managing professional relationships, maintaining business records and improving our services.
Legal obligation
Where we are required to process or retain information to comply with legal obligations, including applicable accounting and taxation requirements.
Consent
Where you have actively agreed to a particular use of your personal information.
This may include non-essential website cookies, analytics technologies where consent is required, and certain future marketing communications.
You may withdraw your consent at any time.
7. Website Analytics and Cookies
Our website is built and hosted using Squarespace.
We use Squarespace Analytics and Google Analytics to understand how visitors interact with our website and to monitor its performance.
These services may collect information such as:
Website visits and page views.
Visitor numbers and sessions.
Traffic sources.
Device and browser information.
Website interactions.
General visitor behaviour and navigation patterns.
Squarespace Analytics
Squarespace provides built-in website analytics, allowing us to monitor website traffic, visitor activity and general website performance.
Squarespace may use analytics and performance cookies to collect information about website visitors.
Google Analytics
We also use Google Analytics to gain additional insight into website traffic, visitor behaviour and how people discover and interact with ClewsCreative online.
Google Analytics may use cookies and similar technologies to collect information about website usage.
Information collected through Google Analytics may be processed by Google in accordance with its own privacy and data protection arrangements.
Cookie management
Our website may use the following categories of cookies:
Essential cookies: Necessary for the basic operation, security and functionality of our website.
Analytics and performance cookies: Help us understand website traffic, visitor behaviour and website performance.
Third-party cookies: May be placed by external services or integrations used on our website.
Where required by law, non-essential cookies and analytics technologies will only be activated after you have provided valid consent.
You can manage your cookie preferences through the website's cookie settings.
For further information, please refer to our Cookie Policy.
8. How We Share Your Information
ClewsCreative does not sell, rent or trade your personal information to third parties.
However, we may share relevant information with trusted third-party service providers where necessary to operate our business and deliver our services.
These may include:
Squarespace: Website hosting, website functionality and website analytics.
Google: Website analytics and associated services.
Email and communication providers: Managing business communications.
Cloud storage and file management providers: Storing and managing business and project files.
Design and creative software providers: Delivering creative and design services.
Accounting and financial service providers: Managing invoices, payments and financial records.
Professional advisers: Where necessary for legal, financial or professional advice.
These providers may only process personal information where necessary for their services or as otherwise permitted by law.
We take reasonable steps to ensure that third parties handling personal information on our behalf provide appropriate protection.
We may also disclose information where required by law, regulation or a lawful request from an appropriate authority.
9. How We Store and Protect Your Information
We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
These measures may include:
Password-protected accounts and systems.
Secure digital storage.
Restricted access to client and business information.
Appropriate use of trusted third-party platforms.
Secure handling of electronic communications and project files.
Regular review of our data handling practices.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
Retention periods may vary depending on the type of information and our legal obligations.
Generally:
Enquiry information is retained for as long as necessary to manage and respond to the enquiry and any resulting business relationship.
Client and project information is retained for the duration of the working relationship and a reasonable period afterwards.
Financial and invoicing records are retained for the period required by applicable tax and accounting legislation.
Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer necessary.
Website analytics information is retained in accordance with the relevant analytics provider's retention settings.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. Your Data Protection Rights
Under applicable data protection legislation, you may have the following rights in relation to your personal information:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restrict processing: You can ask us to restrict how we use your information in certain circumstances.
Right to data portability: You may request that certain personal information is provided to you or transferred to another organisation in a structured, commonly used format.
Right to object: You can object to certain types of processing, including processing based on legitimate interests. You have an absolute right to object to your personal information being used for direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at:
We will respond to requests within the applicable statutory timeframes. We may need to verify your identity before responding to certain requests.
Some rights are subject to specific legal conditions and may not apply in every circumstance.
12. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms or third-party services.
These websites operate independently of ClewsCreative and have their own privacy policies and data protection practices.
We are not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the relevant privacy policy whenever you visit a third-party website.
13. International Data Transfers
Some of the third-party platforms and service providers we use may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation and that suitable safeguards are in place where required.
Further information about relevant international data transfers and safeguards can be requested by contacting us.
14. Children's Privacy
Our website and services are intended primarily for businesses, organisations and individuals aged 18 or over.
We do not knowingly collect personal information from children through our website.
If we become aware that personal information has been collected from a child without an appropriate legal basis, we will take reasonable steps to address the situation.
15. Automated Decision-Making
ClewsCreative does not currently make decisions about individuals based solely on automated processing, including profiling, that produce legal or similarly significant effects.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
Any updates will be published on this page, with the revised date shown at the top of the policy.
We encourage visitors and clients to review this page periodically.
Where a significant change affects how we use personal information, we will take appropriate steps to communicate that change.
17. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way ClewsCreative handles your personal information, please contact us.
ClewsCreative
Jacob Clews, trading as ClewsCreative
Cornwall, United Kingdom
Email: enquiries@clewscreative.co.uk
Website: https://clewscreative.co.uk
You also have the right to raise a complaint with the UK's Information Commissioner's Office (ICO) if you believe your personal information has been handled incorrectly.
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113
We would appreciate the opportunity to address any concerns directly before you approach the ICO.